Part 7 of our series on ISO/TS 9002 When analyzing in the field of development process ISO 9001 of products of European companies, which show defects due to development, one meets again and again the same underlying types of defects, whose causes of defects are very similar: Blue-eyed development planning, unclear responsibilities, lack of communication, missing test concepts and rudimentary risk management. The former planning errors are often referred to as the Rumpelstiltskin effect. Rumpelstiltskin had a plan: "Today I bake, tomorrow I brew, the day after tomorrow I'll get the queen her child; oh how good that no one knows that my name is Rumpelstiltskin".
We know that the plan – like the development of many products and services, unfortunately – went wrong because possible or probable problems, such as Rumpelstiltskin's unmasking, were not taken seriously, were faded out or simply overlooked due to an excessive portion of expedient optimism. The ISO/TS 9002 wants to help us with regard to the product and service development according to ISO 9001 with important hints and examples to prevent the above mentioned error patterns and to bring products or services on the market with a professional development process, which fulfill the requirements of the customers and interested parties. In the following article, you will find out which requirements ISO 9001 places on development and the development process, and which information ISO/TS 9002 provides us with in this regard.
More articles from our series on ISO/TS 9002:
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Not everyone can implement the requirements of ISO 9001 for the development of products and services in the company
Aim of section 8.3 of ISO 9001 "Development of products and services" is to ensure that the organization establishes, implements and maintains a professional development process to ensure that new products and services meet ISO 9001 requirements and that the characteristics of the products and services are clearly defined. The extent of development may vary from organization to organization:
– Companies that independently offer a product or service program will need to consider all development requirements. – Companies that manufacture a product exactly to a customer's design would only need to consider certain requirements, such as for development changes if the customer redesigns the design or if there are notices of other product changes.
Example
A company that operates as a franchisee typically can meet fewer development requirements of the standard for contractual reasons than a company that makes its own decisions about product design, equipment and marketing.
Good planning avoids the Rumpelstiltskin effect
In section 8.3.2 of ISO 9001, we find those aspects that must be considered in a professional ISO 9001 development process, not least to avoid the Rumpelstiltskin effect. Purpose is to ensure that the organization conducts design and development planning to determine required activities and tasks. This planning should include consideration of what is deemed necessary, which may affect the implementation of planned activities, resource requirements, and clear definition of roles and responsibilities. The following table gives an overview.