How to find the right hospitalPatients who are looking for a suitable hospital for a special treatment or operation can find out more about the respective offer with the help of the quality reports.
– The quality reports of the hospitals can be viewed on the Internet (Joint Federal Committee) and compared (White List, portals of the health insurance companies). – Since the information is sometimes too extensive and difficult to understand for medical laypersons, the consumer advice center has created a checklist that you can use to prepare your Internet research. – Discuss the results of your research with your attending physician and be referred to where your medical and individual needs are best addressed.
Contents of the quality reports
All licensed hospitals in Germany are required to publish regular quality reports about their range of services according to standardized specifications. The task of the publications is to make the services of the facilities and their quality transparent for medical professionals and patients alike.
In the case of planned treatments and operations, if it is not an emergency, one can inform oneself in detail about hospitals by means of the quality reports and select the suitable hospital.
The quality reports provide information about the hospital in general and the various departments – both in terms of medical and nursing services as well as hotel services.
The reports initially contain the contact details of the hospital. This is followed by the number of beds, the total number of cases and the diagnosis-specific number of cases. In addition, information is provided on the staffing ratio. The reports describe the medical focal points and the corresponding specialist equipment and provide information about the medical and nursing services offered. These include, for example, acupuncture, nutritional counseling or exercise therapy.
Furthermore, there is information about non-medical services, such as.B. Whether single- or double-bed rooms are available, the cost of using the telephone and Internet or parking at the hospital. The accessibility of the hospital is also described. The quality and risk management system, the error reporting system, the handling of hygiene regulations and the patient-oriented praise and complaint management system are described in order to deal with risks in patient care. In addition the special apparative equipment is mentioned.
Access to quality reports
Quality reports can be downloaded from the Internet. The Federal Joint Committee provides the opportunity to obtain general information about quality reports and also to download the quality data of a hospital in full as a PDF file. Some portals – such as those of the health insurance funds or the Bertelsmann Foundation ("White List") – provide more detailed information on quality data and offer search functions for comparing the information and services of hospitals.
To find the right hospital for a specific treatment, it is helpful to ask the attending physician for the exact name of the disease and the so-called ICD code.
Further sources of information
When searching for a suitable clinic, there are a number of other sources of information available to you in addition to hospital quality data, such as:
– the contact person at your health insurance company – the websites of the respective clinics and .
In many cases, rankings of the allegedly "best" treatments are also published, especially by the media Doctors and clinics spread. These overviews and lists do not help in the search for a suitable clinic. Each patient must make a decision based on his or her individual needs, if possible in consultation with the treating physician.